Please place your original receipt in the package.Ĥ. Please do not tape labels or apply stamps to the product box, it must have an exterior wrapping.ģ. The original shoe box must be included for a return.Ģ. Repackage the item you would like to return in the original packaging it arrived in or inside another exterior wrapping. Step Ahead will happily return your online purchase should you change your mind, as long as it is in new condition! Please follow the steps below for easy returns:ġ. To start a return, you can contact us here. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Do not use cleaners which contain acid or detergents, as they may damage and prematurely age the leather.We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. We recommend that you test any cleaning product by applying a small amount to a discreet area and allowing it to dry.If your shoes or sandals become wet, please allow them to dry naturally. Keep leather footwear away from direct heat to prevent the leather from drying out.To preserve the appearance of your Vionic shoes, we recommend that you clean the leather, if needed, using a dry, cotton cloth to wipe away dirt or dust.Within one to two weeks you should find the product completely comfortable and supportive.It is recommended that you wear your new Vionic footwear for just a few hours for the first few days to allow your feet to adjust to the new level of orthotic comfort and support.Available in women's whole and half sizes in two widths.Biomechanically designed to hug your arches, Vio-Motion Technology helps support natural alignment from the ground up.Footbed: Removable microfiber wrapped EVA.Vionic's classic Caroll ballet flat gets an upgrade, with a soft elastic top line accented by delicate stitching and crossover detail above the toe cap.
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